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Problems installing some programs when SecureAnywhere is active

  • April 26, 2016
  • 2 replies
  • 75 views
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I am having computer lockups when installing some programs when webrootsucureanywhere 2016 is active.  The programs include EaseUS ToDo Backup and Quicken 2016.  The computer hangs when rebooting after initial program(s)   installation.  The problem can be avoided only by turning off webroot protections realtime and firewall during the initial installation and subsequent reboot.  The problem did not occur when running Norton and other various free AV programs.  It occurs when webroot puts up the initial popup, completely locking the machine repeatedly until windows 10 declares it cannot boot and can be recovered only by a backup restore.  Turning off the protections until after the initial reboot gets around the problem but why is webroot the only av that has this problem?  Other programs, such as drivers, games and browsers do not seem to have the problem.

    2 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • April 26, 2016
    Hello donnyboy
     
    Welcome to the Webroot Community,
     
    Would you please uninstall/reinstall Webroot to see if Webroot is the cause?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • April 26, 2016
    Hi donnyboy
     
    Welcome to the Community Forums.
     
    Please try an uninstall/clean reinstall of WSA to see if that will fix the issue. If happy to then please follow the steps below closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Now try doing what you were trying before and let us know if you are still having the same issue.
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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