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problems verifying my renewal

  • June 4, 2019
  • 5 replies
  • 85 views
H
Fresh Face
Forum|alt.badge.img+3
Hello,

I renewed the software and followed all of the instructions. It accepted and verified the key code. However, when I bring up the webroot window, although it says "Protected" it also states underneath that my subscription has expired. So I want to make sure the software is actively running on my PC. and those messages are conflicting with each other.
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    5 replies

    ProTruckDriver
    Moderator
    Hello @helpfromwebroot Welcome to the Webroot Community Forum. ☺️
    Did you reboot your computer? If you haven't, please reboot. I'll also ping our forum Administrator @LLiddell to see if things are right on the backend of your account.

    HTH,
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    TripleHelix
    LLiddell
    Forum|alt.badge.img+36
    • LLiddell
    • Retired Webrooter
    • June 4, 2019
    @helpfromwebroot would you mind private messaging me your keycode and/or email that it's registered to? I'll check and see if it's been activated or not, and we can start there.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    H
    Fresh Face
    Forum|alt.badge.img+3
    Thank you for the quick reply. yes, Rebooting did not seem to help at all. Still got the conflicting messages. I do have the keycode for you but not sure how to private message you? I'll surf around the site to try and figure that out.
    Ssherjj
    H
    Fresh Face
    Forum|alt.badge.img+3
    Okay I just sent the key code via a private message. That was easy to do. Thank you, LLiddell, for looking into this.
    ProTruckDriver
    Ssherjj
    F
    New Member
    Forum|alt.badge.img+1
    • Frances51
    • New Member
    • June 26, 2019
    Thanks for all the explanation and right now I am on the same boat as you were few months ago. I went to MVA to renew my license and somehow they were not able to verify my status, I have all the documents presented and after scanning MVA was not able to verify the status.
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