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problems with gaming candy

  • August 3, 2015
  • 1 reply
  • 23 views
C
I am having problems with a program that is intrusive and will display ads whether I want them to or not. Tthe Gaming Candy browser extension will display advertising banners, pop-up advertisements and in-text ads, stating that they are brought to you by “Gaming Candy”. The Gaming Candy Ads will have different text under the pop-up: “Powered by Gaming Candy”, “Brought to me by Gaming Candy”, “I’ve received “Ads by Gaming Candy”.
These ads are aimed to promote the installation of additional questionable content including web browser toolbars, optimization utilities and other products, all so the Gaming Candy publisher can generate pay-per-click revenue.
When infected with Gaming Candy the common symptons include:
  • Advertising banners are injected with the web pages that you are visiting.
  • Random web page text is turned into hyperlinks.
  • Browser popups appear which recommend fake updates or other software.
  • Other unwanted adware programs might get installed without the user’s knowledge.
Can you help me remove ths problem
 
I purchased WEBROOT and was told this would work, it has scanned three of my system and says NO THREATS HAVE BEEN DETECTED. But I still have the same problem

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • August 3, 2015
    Hello ?,
     
    Welcome to the Webroot Community,
     
    What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
     
    WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
     
    For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
     
    For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
     
     
    Hope this helps?
     
    Kind Regards,
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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