program screwing up computer

Hello ronjohn,
 
Welcome to the Webroot Community,
 
Can you tell us what program that you are having an issue with? So that we can help you?
 
 

savethechildren by we-care.comv4.1.26.4

Hi ronjohn
 
To handle this is to contact Support by submitting a Trouble Ticket.  Webroot Support is free to all licensed WSA users and Support will help you resolve the issues you are having.
 
We-Care.com is much more than an online shopping mall. With more than 2500 merchants, we empower you to Shop with Purpose. Every purchase supports your nonprofit, and you save with special discounts, deals, and coupons.

 
It adds a Browser Helper Object (BHO) to Internet Explorer. The primary executable is named iehelperv2.5.0.dll. Many users end up uninstalling this after less than a month of it being installed. The setup package generally installs about 4 files and is usually about 3.88 MB (4,067,328 bytes). The installed file wcautoupdate.exe is the auto-update component of the program which is designed to check for software updates and notify and apply them...

 
 
This might be what you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
 
Hope this helps
 

Sherry, when talked to webroot, prior to buying, they told me they would be able to get rid of this program. I will call them in the morning. As a non geek I do not understand alot of the nomenclature used. Thanks for the help.  Ron

Hi Ron,
 
Sorry for the complexity of my reply. Webroot Support will certainly take care of this for you,
 
 
Please call them during business hours tomorrow. You might be on hold for abit but they will get to you and they will remotely take care of this.
 
M-F 7am?8pm MT
Call 1-866-612-4268
 
Take care and have a nice evening.