when i click on scan, itt says ur computer is protected......but its bacckground in orange with an exclamation mark
what does that mean,,,is my computer pprotected or not...it wasnt in orange the other day
protected with an exclamation mark is in orange...what does that mean.
Hello & welcome to the Webroot community!
That orange background & exclamation mark usually indicates that a scan is needed, or that one of the protection components is turned off. Since you said you clicked scan, it is most likely the latter. If it were the main realtime shield (the shield that scans files as they are created and opened), then it would be a red background; so it's probably one of the other shields. Can you open your Webroot interface. and in the column on the right, check to see if all the "switches" are turned on? If so, then go ahead and click on the next item in the column named "identity protection". Are any of those turned off? If a switch is red that indicates it is turned off.
Let us know what you see, thanks.
That orange background & exclamation mark usually indicates that a scan is needed, or that one of the protection components is turned off. Since you said you clicked scan, it is most likely the latter. If it were the main realtime shield (the shield that scans files as they are created and opened), then it would be a red background; so it's probably one of the other shields. Can you open your Webroot interface. and in the column on the right, check to see if all the "switches" are turned on? If so, then go ahead and click on the next item in the column named "identity protection". Are any of those turned off? If a switch is red that indicates it is turned off.
Let us know what you see, thanks.
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