Skip to main content
Customer Support Customer Support
Answer

Purchased WiFi security with my renewal cannot login on any device

  • April 11, 2020
  • 3 replies
  • 166 views
S
New Member
Forum|alt.badge.img+1

I just renewed my Webroot Internet Security, during renewal purchased WiFi Security for the first time. Trying to install WiFi Security on Windows 10 PC and iPad Pro, but login fails and says try again later.

Best answer by pstonethompson

@smichels Apologies for the inconvenience here - I have looked into your account and you were doing exactly the right thing but due to a new error introduced as part of another system release last week it hasn’t been possible to add WiFi Security to existing accounts for the past few days. The fix has already been developed and is in testing, it has been slightly delayed due to the Easter weekend, but should be available in Production shortly.

I will notify you when the fix is available and this should allow you to add WiFi Security to your account and login. Please follow the instructions in your email receipts to add WiFi Security at that time.

Users who have already added WiFi Security to their account or are creating an account for the first time are unaffected.

TripleHelix
This topic has been closed for replies.

3 replies

TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • April 12, 2020

Hello @smichels 

 

It’s best to contact Webroot WiFi Support: https://mysupport.webrootanywhere.com/supportwelcome.aspx?source=webrootwifisecurity

 

Or if you want you can call during the week: https://www.webroot.com/us/en/support/contact

 

Note:

Webroot®️ WiFi Security + Virus Protection

The WiFi Security VPN and antivirus protection go hand in hand. To stay safe online, you need both. One protects your devices, one protects your connection, and both work together to give you security and privacy as you work, share, bank, and browse.
 

Unity API

WiFi Security

  • Automatic protection over any network, even unsecured WiFi
  • Safe and secure browsing to protect your identity and privacy online
  • Advanced web-filtering to protect you from malicious or risky websites*

* Only available on Windows®, Mac®, and Android™ systems

And it differs here: https://www.webroot.com/us/en/home/products/vpn-wifi-security

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Ssherjj
P
Forum|alt.badge.img+17
  • pstonethompson
  • Retired Webrooter
  • Answer
  • April 14, 2020

@smichels Apologies for the inconvenience here - I have looked into your account and you were doing exactly the right thing but due to a new error introduced as part of another system release last week it hasn’t been possible to add WiFi Security to existing accounts for the past few days. The fix has already been developed and is in testing, it has been slightly delayed due to the Easter weekend, but should be available in Production shortly.

I will notify you when the fix is available and this should allow you to add WiFi Security to your account and login. Please follow the instructions in your email receipts to add WiFi Security at that time.

Users who have already added WiFi Security to their account or are creating an account for the first time are unaffected.

Ssherjj
TripleHelix
P
Forum|alt.badge.img+17
  • pstonethompson
  • Retired Webrooter
  • April 16, 2020

@smichels and anyone else who was affected by this issue, the fix has now been released and you should be able to add WiFi Security to your account as normal.

Apologies once again for the inconvenience with this.

Terms & ConditionsAccessibility statement