Why does Security Essentials pick up Qone8 yet Webroot has never found it.
I regularly scan with webroot and as yet its not found anything, Detekt [Amnesty International] and Microsofts securty does.
qone8
+62Hello ?,
Welcome to the Webroot Community,
Start.Qone8.com is a browser hijacker, which is promoted via other free downloads, and once installed it will change your browser homepage to start.qone8.com and default search engine to search.qone8.com.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps?
Welcome to the Webroot Community,
Start.Qone8.com is a browser hijacker, which is promoted via other free downloads, and once installed it will change your browser homepage to start.qone8.com and default search engine to search.qone8.com.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Yes Im familiar with this [one of many out there]
I usually notice the browser behaving differently [among other reactions its slower] Upon this relaisation I scan with Webroot..nothing... In the last 36hrs Ive scanned with Microsoft and its found and deleted it 7 times...Webroot zero.
Obviously its hiding somewhere [think I have found its burrow..point of entry] but if Security Essentials [which is non subscrition] finds and deltes why can a paid [I bought the most expensive version] Webroot not
I usually notice the browser behaving differently [among other reactions its slower] Upon this relaisation I scan with Webroot..nothing... In the last 36hrs Ive scanned with Microsoft and its found and deleted it 7 times...Webroot zero.
Obviously its hiding somewhere [think I have found its burrow..point of entry] but if Security Essentials [which is non subscrition] finds and deltes why can a paid [I bought the most expensive version] Webroot not
+62Hello ?,
As I said below Webroot does not handle some PUAs unfortunaltley. But submitting s Support Ticket will help with this if gone8.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
Sorry if you feel Webroot isn't doing what you think it ought to do. ...
Kind Regards,
As I said below Webroot does not handle some PUAs unfortunaltley. But submitting s Support Ticket will help with this if gone8.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
Sorry if you feel Webroot isn't doing what you think it ought to do. ...
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hi brit622
Welcome to the Community Forums.
As has been pointed out by Sherry, in the information she has provided, PUAs are by their nature difficult...one person's PUA can be another person's favourite and most used app...there really is a very wide divergence in terms of who classes what as what, and Webroot, as a responsible company has to tread very carefully for that very reason...as if they classified an app as a PUA and the author objected, etc., litigation could ensue.
I appreicate that there are some security companies out there thatare much more forceful in tems of their determination of what is and is not a PUA, but Webroot have chosen the approach they have and for the moment are sticking with that. Whether they will change in thefuture I do not know.
Having said all of that the vast majority of PUAs can be avoided by a common sense approach to where one goes on the Web, what one downloads and, most importantly, from where, as detailed in some of the information provided by Sherry.
I hope that this further information provides a further insight to this very thorny topic?
Regards, Baldrick
Welcome to the Community Forums.
As has been pointed out by Sherry, in the information she has provided, PUAs are by their nature difficult...one person's PUA can be another person's favourite and most used app...there really is a very wide divergence in terms of who classes what as what, and Webroot, as a responsible company has to tread very carefully for that very reason...as if they classified an app as a PUA and the author objected, etc., litigation could ensue.
I appreicate that there are some security companies out there thatare much more forceful in tems of their determination of what is and is not a PUA, but Webroot have chosen the approach they have and for the moment are sticking with that. Whether they will change in thefuture I do not know.
Having said all of that the vast majority of PUAs can be avoided by a common sense approach to where one goes on the Web, what one downloads and, most importantly, from where, as detailed in some of the information provided by Sherry.
I hope that this further information provides a further insight to this very thorny topic?
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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