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Question concerning 'Cryptor' infection

  • November 24, 2014
  • 2 replies
  • 27 views

My girlfriend's computer is infected with Cryptor - possibly "864B.exe Win32/Cryptor" . Webroot has not detected it yet, but i am certain that this is the problem with her laptop because she backed-up via usb some files from a known infected pc (which avast had just detected several variants of 'cryptor' on). That particular infected PC has since been rendered useless. Are there any tips or anything i can do to help save her laptop (its doing the same thing the infected pc was doing)? Is there anything i need to not do (other than to not use removable media)? Is there anything in particular i need to know about this specific type of malware? Any help is very much appreciated, thanks!

2 replies

Dermot7
Gold VIP
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  • Gold VIP
  • November 24, 2014
Hello CyberSec, and Welcome to the Webroot Community.
 
It would be best to contact Support, who may well be able to help, hopefully: Submit a Support Ticket
 
   Virus Removal Options - Webroot Community
 
 

Ssherjj
Moderator
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  • Moderator
  • November 24, 2014
Hello Cybersec,
 
Welcome to the Community!,
 
Please have a look here at Bright Talk and this will explain alot of Ransomeware.
 
Yes do as Dermot7 has suggested.
 
Good Luck,
 
Best Regards,