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Random scans

  • March 31, 2015
  • 5 replies
  • 46 views
K
Fresh Face
I have scans scheduled for 8 pm and it works just fine, takes 2 minutes or less, however during the day for the last week at random times Webroot will run a scan that takes just under 2 hours.
 
Is this related to a problem Webroot has found or something in the settings I may have missed?
 
 

    5 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 31, 2015
    Hello @
     
    Welcome to the Community Forum,
     
    This doesn't sound normal for Webroot.
     
    EDIT:Can you tell me what settings you have set by going here to the PC User Guide . Is it a Deep, Full Normal or Quick?
     
    Would you mind uninstalling and doing a clean install of Webroot to see if this is the problem. It should only take you 5 minutes. Ok?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      K
      Fresh Face
      • K1988
      • Author
      • Fresh Face
      • March 31, 2015
      Thank you, Sherry
       
      Will do a clean install and see if that resolves the problem. 
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • March 31, 2015
        @,
         
        Can you tell me what setting you have Webroot Scanning on first?
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        K
        Fresh Face
        • K1988
        • Author
        • Fresh Face
        • March 31, 2015
        Default - Deep scan 
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • March 31, 2015
        Hi K1988,
         
        Ok try the clean install. Thanks!
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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