Question guys: my console sometimes turns brown and the yellow triangle is on the "account' area - then it will go back to normal, i.e. green. what's going on? Thnx
EDIT: I just read that Brown means - An important function has been disabled. and it's occasionally on my Account tab... any ideas? (besides someone disabling my account on occasion? ha ha - paranoid? no, not really) I will change my pw...
re: problem with program
+62Hello xania,
Welcome to the Community Forum,
Please go to the User Guide for explanation. Have you ran a Webroot Scan? Here's more information from the User Guide.
Also have you rebooted your PC?
Will you get back to us and let us know if this is still occuring?
Kind Regards,
Welcome to the Community Forum,
Please go to the User Guide for explanation. Have you ran a Webroot Scan? Here's more information from the User Guide.
Also have you rebooted your PC?
Will you get back to us and let us know if this is still occuring?
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
and i've rebooted several times... it's been happening since i've renewed... you don't suppose something happened there?
+62Hello xania,
Not sure if renewing would cause this issue. Would you mind doing a reinstall of Webroot? It's relatively easy.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Please get back to us and let us know how you are doing ok?
Not sure if renewing would cause this issue. Would you mind doing a reinstall of Webroot? It's relatively easy.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Please get back to us and let us know how you are doing ok?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hello Again @
If you are having any problems with Webroot installing or you aren't sure how to do this, then I'd advise a Support Ticket free of charge with an active subscription and the Support Team will get this up and running properly for you.
Hope this helps and that you aren't having any troubles reinstalling.
Regards,
If you are having any problems with Webroot installing or you aren't sure how to do this, then I'd advise a Support Ticket free of charge with an active subscription and the Support Team will get this up and running properly for you.
Hope this helps and that you aren't having any troubles reinstalling.
Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Thanks Sherry. Looks like I'll have to do a Support ticket. I did everything like you said - and it's still acting up.
Again, Thanks for your help 🙂
Again, Thanks for your help 🙂
+56Hello and Welcome to the Webroot Community!
May I ask where you renewed WSA from? From Webroot or could it be a Best Buy Subscription via Geek Squad?
Thanks,
Daniel 😉
May I ask where you renewed WSA from? From Webroot or could it be a Best Buy Subscription via Geek Squad?
Thanks,
Daniel 😉
+62Hi xania,
Sorry I couldn't help out more!
Come on back and let us know how things are going or just to drop by. ;)
Have a nice day!
Kind Regards,
Sorry I couldn't help out more!
Come on back and let us know how things are going or just to drop by. ;)
Have a nice day!
Kind Regards,
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