Re: Red shield showing on startup

Hi ARTEMIS96
 
This is a known issue that Webroot & Microsoft (we believe that something in a recent Windows Update broke something) are trying to fix. For what it is worth it is affecting other security apps too. Please see this thread for more infomation about the issue.
 
Regards, Baldrick

Thanks for that baldrick . Will wait for Microsoft to sort it. 

Hi ARTEMIS96
 
You are most welcome...but just in caase Webroot manage to sort it before Microsoft do also keep an eye out for WSA updates...they should come out silently but just in case it is wise to ruyn a manual update check periodically (in case you do not know; just right click on the WSA notification tray icon, select 'Check for updates' and hey presto).
 
Regards, Baldrick

Hi Baldrick
Thanks for the info, I do check for updates manually on a regular basis but it just says updates are up to date and done in the cloud as I think they should be.
Cheers

Hi,
Baldrick ,just thought I would let you know that I am on Windows Vista so it is not only Windows 10 with this problem!
cheers

Hi ARTEMIS96
 
Yes, I had detected that and that is why I recommended that you Open a Support Ticket ASAP as you were not presenting with the typical 'profile' that we had seen up to that point. It could be something linked or not but only the Support Team would be able to advise definitively on that.
 
I am presuming that you have not heard back from them yet? If so then whatever you do, do not update your ticket or submit another one as that will only send you to the back of the queue.
 
Keeping fingers crossed that they are in touch soon and can resolve the issue for you. :D
 
Regards, Baldrick

Hi Baldrick been in touch with support 3 days ago but no answer. Unfortunately I put another ticket in so I guess I have gone to back of queue. You learn by your mistakes Ha Ha. Thanks for that I will be patient in the future.

Hi ARTEMIS96
 
Apologies...I should have thought about it and that what with all that is going on Support may be a bit stretched and therefore slower than their usuall stellar response times, and therefore one might try updating or adding a further ticket...I could then have warned you earlier. :(
 
Well, if yo uhave not heard back from them by Monday (the Ticketing system is peopled 24/7 but I suspect thsat over a weekend it is slower to respond than normal anyway...after all it is the weekend)...then post back and we can see if there is anyway that we can get you escalated...cannot promise anything but may be able to see if we can get some insider help...;)
 
Regards, Baldrick

Thanks for that Baldrick will see what Monday brings and will get back to you.
cheers

Cheers, ARTEMIS96...indeed...and in the meantime you have yourself a great rest of weekend. ;)

Hi ARTEMIS96
 
That is good to know...thanks for the feedback...and let us hope that this one sticks.
 
Regards, Baldrick