Re: Web Threat Shield Questions

Hello,
 
Have you tried a reboot to see if it comes up again? Please let us know.
 
Thanks,
 
Daniel

Hi, Daniel,
 
So I rebooted, and I received the warning almost immediately:

 
 When I opened the "Action Center" and clicked on the warning, again the pop-up (see my previous post) came up again.
These were the last MS updates:
 

 I just installed the latest Firefox update and Thunderbird update.
 
Anyway, that's the scoop.
 
Thanks,
 
Rick
 
 
 
 
 

Thanks for the snapshot maybe Submit a Support Ticket and ask Webroot to look into it and lets see what @ might want from you? Also can you tell us the version of WSA you are using?
 
Consumer Builds: https://www.webroot.com/us/en/support/support-consumer-release-notes
 
Business Builds: https://www.webroot.com/us/en/business/support/release-notes
 
Maybe all you need to do is a Clean Reinstall of WSA.
 
Thanks,
 
Daniel

Here's what I wrote on my submitted ticket:
================================
Within the last few days my Win10 Home Premium 64 bit machine upon first boot or re-boot immediately issues a "Check Virus Protection" warning. The Action Center launches a popup where one of the three choices is "Turn on and update SecureAnywhere, Choosing this option will run a signed app registered to Webroot SecureAnywhere that Windows can't monitor." The last Windows 10 update was KB3200970 on November 9. My Webroot version is 9.0.13.62. There is a thread about this with my comments, screen shots and a couple of your experts' comments at https://community.webroot.com/t5/Product-Questions/Web-Threat-Shield-Questions/td-p/276954. Thanks.
================================
 
Thanks for hangin' in with me.

Support folks had me run a program that generated and sent them a log. I notified them the log was emailed. Man, there's lots of stuff in the log that it was a leap of faith sharing with Webroot. Whatever helps the cause...

@ wrote:
Support folks had me run a program that generated and sent them a log. I notified them the log was emailed. Man, there's lots of stuff in the log that it was a leap of faith sharing with Webroot. Whatever helps the cause...

Yes wsalogs.exe I have sent them many logs over the years Beta testing WSA! Don't worry as there is no personal information and Webroot respect's ones privacy! https://www.webroot.com/ca/en/company/about/privacy/
 
Please let us know how things go!
 
Thanks,
 
Daniel 😉

Here is part of the response from Support, minus the naughty bits:
=============================
The Webroot Development team has been notified of this issue and is currently working on a resolution.

We expect to address this issue in an upcoming software version release, which will be downloaded automatically to your computer and installed when it is available.

Please note that Webroot SecureAnywhere is functioning properly and it is protecting your device as expected.
=============================
 
At least the issue wasn't intermittent. I can replicate it every time I boot up. Webroot fixed it once before, and they'll fix it again. I have had several weird problems with Windows 10 Home Premium that were absent in Professional. Since my computer came with Windows 7 Home, I had no choice what flavor Windows 10 I could upgrade to. Some day I might bite the bullet and buy Pro.

Very much appreciate reporting the update, @!

Hi Rick here is more info on that update and I'm installing it now! https://support.microsoft.com/en-us/kb/3201845