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re: Webroot Console:

  • May 11, 2015
  • 3 replies
  • 35 views

Recently registered for the "webrootanywhere".
I am running WRA on two machines. Both display properly.
However, in PC Security, a third machine GORILLAMOTORS is listed (using my Keycode & same activation date)!??
Whereby I have the option to Shutdown, Lock, or Disable this phantom computer.
This doesn't give me the warm & fuzzies.

3 replies

acooldozen
Bronze VIP
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  • Bronze VIP
  • May 11, 2015

  • Author
  • New Voice
  • May 29, 2015
Bump..
Recieved response a couple weeks ago:
"Thank you for contacting Webroot Support. Your case has been escalated and is being investigated by development and we will get back to you soon with their findings.

Global Escalation Team"
 
Haven't heard anything else?
 

Baldrick
Gold VIP
  • Gold VIP
  • May 30, 2015
Hi Bob_D
 
Well, that is unusal...may I suggest that you recycle with the Support Team by updating the Support Ticket yo have submitted.
 
Hopefully that will illicit you a reply shortly.
 
Regards, Baldrick