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recently bought a new Computer for my wife and received a security package for 3 computers, I cannot

  • September 19, 2015
  • 1 reply
  • 22 views

I recenty bought a new compter for my wife and received a webroot package for 3 computers I have downloaded it on one, but I am having trouble loading it on this one..it keeps asking me to upgrade and pay 79 dollars

1 reply

Ssherjj
Moderator
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  • Moderator
  • September 19, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
Please try this below:
 
Open WSA
Click the 'gear tool' next to My Account
Enter your new key code in the box
Click Activate
REBOOT. Do not scan or do anything else, just reboot.
 
Let us know if this does noy resolved your issue encase we need to look at different avenues.
 
Thanks