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removal of extra pc's

  • September 23, 2015
  • 6 replies
  • 36 views

webroot security has multiple pc's that don't have a way to remove any.

6 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 23, 2015
Hi ?,
 
Welcome to the Webroot Community,
 
Are you looking to deactivate PCs? Please go here to the KB article
 
If you need further assistance then you can submit a Support Ticket and they will look into this for you.
 
 
Hope this helps?

  • Author
  • Fresh Face
  • September 23, 2015
There isn't any commands tab.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 23, 2015
Hi ?,
 
 
Can you see if you have User Configuration as shown below in your Account Console? If you still don't have the Commands then please submit that Support Ticket and they can take care of this for you.
 


 
?  Have you heard of this? No Commands?
 
 

shorTcircuiT
Gold VIP
  • Gold VIP
  • September 23, 2015
No, but I do have an idea here.
 
In the Console, 
  • Click the email address at the upper right corner
  • Select Manage Users
  • Click the edit icon at the right side of the user profile you used to log into the console with
  • Click the Access & Permissions tab
  • Set the drop down for "SecureAnywhere Console" AND "PC Security Console" to Admin
Perhaps if the user profile has standard permissions, not Admin, the Commands will not be available.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 23, 2015
Thanks for the assist ?;)

shorTcircuiT
Gold VIP
  • Gold VIP
  • September 23, 2015
Anytime my good friend!  TEAMWORK 🙂