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Removal of threats

  • May 30, 2016
  • 2 replies
  • 29 views

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I have threats that Webroot says it is unable to remove. It tells me that the threat is (pua.mindspark) What must I do?
 

2 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Please Submit a Support Ticket and they will be happy to help you sort this out!
 
Thanks,
 
Daniel 😉

RetiredTripleHelix
Gold VIP
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What you have is what we call a PUA/PUP or in others words Adware so please see here and try to remove it on your own and if that doesn't work then contact support: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
Thanks,
 
Daniel 😉