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remove threat

  • December 26, 2015
  • 1 reply
  • 35 views

Webroot says I have a threat but when I hit remove nothing happens. There is a red star in front of virus name

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • December 26, 2015
Hi frankc46
 
Welcome to the Community Forums.
 
Would you check whether anything has been moved to Quarantine? To do that click on the gear/cog symbol to the right of the PC Security tab, and on the panel displayed as a result click on the 'Quarantine' tabe. If there is anything recorded there in you have the choice of either removing the item permanently, restoringthe item (if you believe it is safe) or doing notihiing, i.e., leaving the item there where it can do no harm.
 
Let us know what you find.
 
Regards, Baldrick