Solved
renew subscription
I just renewed our subscription , will it automatically take affect or must i type in information on each device. Desktop, laptop and Android phone
Best answer by Baldrick
Hi jojim1988
Welcome to the Community Forums.
If your renewal was a true renewal, i.e., you added time to your exisitng keycode then you will have nothing to do...it will automatically take effect. But if your renewal was a 'pseudo' renewal, i.e., you received a new key code as a result, then you will need to activate the new keycode on each device to be covered.
EDIT: Ah ha, I see that the posting fiend that is PTD...;)...got in before me! I will leave you in his capable hands re. any further question on this.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
If your renewal was a true renewal, i.e., you added time to your exisitng keycode then you will have nothing to do...it will automatically take effect. But if your renewal was a 'pseudo' renewal, i.e., you received a new key code as a result, then you will need to activate the new keycode on each device to be covered.
EDIT: Ah ha, I see that the posting fiend that is PTD...;)...got in before me! I will leave you in his capable hands re. any further question on this.
Hope that helps?
Regards, Baldrick
Hello jojim, Welcome to the Webroot Community Forum. :D
If you renewed using the same keycode, all devices should update without doing anything. If you renewed using a different keycode, than you need to put that keycode on each device.
HTH,
Dave.;)
If you renewed using the same keycode, all devices should update without doing anything. If you renewed using a different keycode, than you need to put that keycode on each device.
HTH,
Dave.;)
Hi jojim1988
Welcome to the Community Forums.
If your renewal was a true renewal, i.e., you added time to your exisitng keycode then you will have nothing to do...it will automatically take effect. But if your renewal was a 'pseudo' renewal, i.e., you received a new key code as a result, then you will need to activate the new keycode on each device to be covered.
EDIT: Ah ha, I see that the posting fiend that is PTD...;)...got in before me! I will leave you in his capable hands re. any further question on this.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
If your renewal was a true renewal, i.e., you added time to your exisitng keycode then you will have nothing to do...it will automatically take effect. But if your renewal was a 'pseudo' renewal, i.e., you received a new key code as a result, then you will need to activate the new keycode on each device to be covered.
EDIT: Ah ha, I see that the posting fiend that is PTD...;)...got in before me! I will leave you in his capable hands re. any further question on this.
Hope that helps?
Regards, Baldrick
Just remember you can activate a new keycode by opening the main screen of SecureAnywhere and pressing the gear icon to the right of "My Account". It's at the bottom right :)
Cheers!
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