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Renewal

  • June 20, 2015
  • 3 replies
  • 30 views
M
Fresh Face
I'm looking at my bank statement and my address is the same as I submitted on my renewal request.  However, I did move in November.  Anyway, I just want to renew and WebRoot won't take it.  HELP!

    3 replies

    JamesG
    • JamesG
    • Retired Webrooter
    • June 22, 2015
    Hello @,
     
    Welcome to the Webroot Community.
     
    I would advise contacting our sales team and they can assist you with this renewal.

    You can reach them at 1-866-612-4268.

    Please let me know if there is anything else I can do to assist.

    Best Regards,
    James G. Worldwide Online Retention Specialist
    M
    Fresh Face
    • mstartare
    • Author
    • Fresh Face
    • June 22, 2015
    This whole thing was totally my bank's fault.  I finally got everything straightened out and, WebRoot did help me with this.  Thanks for your concern - it's nice to know somebody's out there.
    Marguerite Startare
    nic
    JamesG
    • JamesG
    • Retired Webrooter
    • June 22, 2015
    Marguerite,

    Thank you for the update!
     
    I am glad to hear everything was sorted out.

    Please do not hesitate to let us know if you ever need any assistance, we are always happy to help any way that we can.

    I hope you have a lovely day!
     
    Best Regards.
    James G. Worldwide Online Retention Specialist
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