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Renewal does not carryover remaining days


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Just renewed Webroot SecureAnywhere for 1 year with 29 days remaining and the renewal subtracted the 29 days rather than apply them to the renewal end date.  Doesn’t that seem dishonest?

Best answer by ProTruckDriver

Hello ​@uprooted The remaining days should have been applied to the renewal. Please contact Webroot Support to solve this problem.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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2 replies

ProTruckDriver
Moderator

Hello ​@uprooted The remaining days should have been applied to the renewal. Please contact Webroot Support to solve this problem.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


TripleHelix
Moderator
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  • Moderator
  • 9135 replies
  • March 4, 2025

Hello ​@uprooted 

 

You can even call or email them directly!

 

Purchases, renewals, and upgrades

Mon - Fri 9:00 AM to 7:30 PM (EST)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

HTH,


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