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renewed software

  • June 27, 2016
  • 3 replies
  • 32 views
W
Fresh Face
Why do i loose days went renewing software?

Best answer by RetiredTripleHelix

Well that's why! You have to let the old keycode run out of time first before using a new one, we always suggest to add the new keycode's time onto the current old keycode then you will not loose any remaining time. Please contact Support and ask them to help you sort this out.
 
Thanks,
 
Daniel 😉

    3 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    Is it a renewal or did you buy a new keycode?
     
    Thanks,
     
    Daniel
      W
      Fresh Face
      • wwmpet
      • Author
      • Fresh Face
      • June 27, 2016
      a new key code
      RetiredTripleHelix
      Gold VIP
      Forum|alt.badge.img+56
      Well that's why! You have to let the old keycode run out of time first before using a new one, we always suggest to add the new keycode's time onto the current old keycode then you will not loose any remaining time. Please contact Support and ask them to help you sort this out.
       
      Thanks,
       
      Daniel 😉
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