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Renewed Subscription - mine expired

  • March 4, 2016
  • 1 reply
  • 25 views

Hi, just a simple matter.  Webroot came up red and said my subscription had expired.  So hit download and then the Red Webroot came up again.  Not sure what to do I actually thought it hadn't downloaded so after looking at my installations I actually download it four time.  Non-techie here.  I was able to click on scan my computer and it did so.  Does the Webroot turn green again or stay red?  I know silly question but I'm curous.  I went to my bank statement and did see my payment was taken out.
Thank,
Sandy4327
 

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • March 4, 2016
Hi Sandys4327
 
Welcome to the Community Forums.
 
May I check thorugh whom you purchased the WSA version that you use and if you renewed through the same supplier? Also, as a result of renewing did you receive a new keycode?
 
Also exactly what were you downloading and where from?
 
Regards, Baldrick