renewing subscription
Why after I have updated my software does my app screen say my subscription is expired?
Hi corbleyp
Welcome to the Community Forums.
If you have recently renewed it can take a few hours (for the Webroot version) and up to 24 hours (for the Best Buy) version renewals to show up in some cases.
You could try running a scan as that has been known to push subscription information to the Cloud and so hasten the process.
If you are a Webroot version user and you see no change in the next couple of hours please Open a Support Ticket so they can look into the issue for you (if you are a Best Buy version user and 24 hours have elapsed then you should contact The Geek Squad so they can check what is going on at their end).
Hope that is of assistance?
Regards, Baldrick
Welcome to the Community Forums.
If you have recently renewed it can take a few hours (for the Webroot version) and up to 24 hours (for the Best Buy) version renewals to show up in some cases.
You could try running a scan as that has been known to push subscription information to the Cloud and so hasten the process.
If you are a Webroot version user and you see no change in the next couple of hours please Open a Support Ticket so they can look into the issue for you (if you are a Best Buy version user and 24 hours have elapsed then you should contact The Geek Squad so they can check what is going on at their end).
Hope that is of assistance?
Regards, Baldrick
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.