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restore webroot

  • November 2, 2014
  • 2 replies
  • 88 views
G
I thnk I got hacked today.  lost a lot of apps, including my webroot, against my will.  whoever did this to me, put Norton on my computer.   I was in the middle of asking for help with my hp officejet 5610 all in one printer....that was stuck in queue.
I clicked on windows update pop up..thinking it would help.       HELP.   please help me restore webroot, and give Norton a good toss.    Thanks

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • November 2, 2014
    Hello gaspiper,
     
    Welcome to the Community!
     
    Lets try to uninstall Norton. Can you go to the Control Panel/ Programs /Norton /uninstall? Is it listed under Norton or Symantec?
     If you have problems uninstalling Norton let us know. Reboot after uninstalling. Ok?
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
    shorTcircuiT
    RetiredTripleHelix
    Gold VIP
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    @ wrote:
    I thnk I got hacked today.  lost a lot of apps, including my webroot, against my will.  whoever did this to me, put Norton on my computer.   I was in the middle of asking for help with my hp officejet 5610 all in one printer....that was stuck in queue.
    I clicked on windows update pop up..thinking it would help.       HELP.   please help me restore webroot, and give Norton a good toss.    Thanks
    Hello and Welcome to the Webroot Community!
     
    I'm sorry but that sounds so silly if you think it's true it's best to Submit a Support Ticket right away and they can tell you what's going on! Did you let someone have access to your PC like from a phone call and some fake support person and they had you install some software so they can see what's on your PC?
     
    Thanks,
     
    Daniel 😉
    shorTcircuiT
    Ssherjj
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