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Right-click scan not working.

  • December 28, 2015
  • 3 replies
  • 239 views
D
New Voice
 
Since Webroot's last version (9.0.7.42 - on a windows 7 64bits) I can't scan through righ-clicking and selecting an item or folder. I click, select the scan, but it never opens the interface. Does nothing. I really think right-click scanning is very important. At least it is to me, since I like scanning everything I download before I open it.
 
And I can't send a support ticket because it stops in the password screen. No matter what browser I use. I just can't get to the support ticket screen.
 
Thanks.

Best answer by RetiredTripleHelix

Can you please do a clean reinstall and report back and let us know if that solves your issues!
 
Thanks,
 
Daniel ;)
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 
Also check to see if this is set in Advance Settings!
 


 

    3 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Can you please do a clean reinstall and report back and let us know if that solves your issues!
     
    Thanks,
     
    Daniel ;)
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     
    Also check to see if this is set in Advance Settings!
     


     
    Ssherjj
    S
    Fresh Face
    • SummitAK
    • Fresh Face
    • December 28, 2015
    A scan hadn't been performed for the last six days as well as not being able to right click to permanently erase or scan a file. I followed the instructions and reinstalled and now both right click functions are working. We'll see about the auto scans tomorrow.
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    @ wrote:
    A scan hadn't been performed for the last six days as well as not being able to right click to permanently erase or scan a file. I followed the instructions and reinstalled and now both right click functions are working. We'll see about the auto scans tomorrow.
    Thanks and I will keep an eye on my systems as well.
     
    Cheers,
     
    Daniel 😉
    Ssherjj
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