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Runtime Error 216

  • July 29, 2015
  • 1 reply
  • 24 views

Every time I boot my Windows 8 laptop lately, I am getting "Runtime error 216". Online says it's a Trojan Horse virus and to remove it with an updated virus protection software (suggests Norton).  I have run the latest version of Webroot and there is no change. I still get the error message. What do  do now? Is Webroot not aware of this virus?

1 reply

JamesG
  • Retired Webrooter
  • 725 replies
  • August 3, 2015
Hello,
 
That error does not always mean that you have a virus.

You can google just about any error code and get that answer.
 
Please contact our support team so they can check this out for you.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Regards,

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