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Same PC shows up multiple times in PC Security

  • September 27, 2016
  • 3 replies
  • 102 views
T
Fresh Face
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My PC shows up 3 times and my wife's shows up twice, we're the only two users currently, and no other prior users. I don't see any way in the dashboard to modify the PCs as shown. Any ideas?

Best answer by ProTruckDriver

Hello thomasgallagher, Welcome to the Webroot Community Forum. :D
 
To Deactivate a computer on your account please see this KB Article.
 
If your computer shows up more than one time on your account, run 2 scans on your computer. Wait about 10 minutes for it to register on your account. Go to your account and delete the computer that didn't show a recent scan. The one that shows the 2 scans is the computer you want to stay active. Please do the same to your wife's computer.
 
HTH,
Dave. 😉

    3 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • September 27, 2016
    Hello thomasgallagher, Welcome to the Webroot Community Forum. :D
     
    To Deactivate a computer on your account please see this KB Article.
     
    If your computer shows up more than one time on your account, run 2 scans on your computer. Wait about 10 minutes for it to register on your account. Go to your account and delete the computer that didn't show a recent scan. The one that shows the 2 scans is the computer you want to stay active. Please do the same to your wife's computer.
     
    HTH,
    Dave. 😉
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
      T
      Fresh Face
      Forum|alt.badge.img+1
      Thanks!  That worked perfectly. Thanks again for the quick and concise steps to tfix this!
        ProTruckDriver
        Moderator
        Your welcome thomasgallagher. Glad to see you have it sorted. 😃
        Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
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