Scan says some devices are not functioning and may need to be reinstalled

Hello @psmorgan58 

Are you running the Business version or the Consumer version?

Consumer: Save a Scan Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm?TocPath=Using%2520Reports%2520and%2520Viewers%257C_____1

And the Online Console: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm

Business Online Console: https://identity.webrootanywhere.com/v1/Account/login

HTH,

I am using the consumer version.

Hello @psmorgan58 

Did you want to try a clean reinstall!

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Go into Safe Mode and Delete these Folders if they are there!
• C:\Program Files\Webroot Folder
• C:\ProgramData\WRData Folder (Hidden Folder)
• C:\ProgramData\WRCore Folder (Hidden Folder)
• Boot back into normal mode
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

Please let us know if that resolves your issue?

Thanks,

Triple Helix-thank you. It appears that is exactly what is occurring. IYHO should I do a uninstall and reinstall in this case?

Hello,

If it’s from System Analyzer then there’s no need to do a clean reinstall, but it is up to you as I like to do clean re-installs of WSA every once in a while. If you do then follow the instructions above that I posted.

Thanks,