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Scan Time On Mac Computer

  • January 29, 2017
  • 2 replies
  • 46 views
B
New Voice
Hello,
 
While reviewing the scan status from the online console for my laptops that all have complete on them, I noticed the MacBook Pro was running scans every 10 minutes that lasted for about 10 or 11 minutes.  At a couple of points it scanned for over an hour.  Is this normal?  My PC (Windows) based laptops only scan for 2 or 3 minutes.  No infections have ever been detected.
 
Thank you for your help.

Best answer by ProTruckDriver

Hello bigfoot2348,:D
 
If I may add to what @ has posted. Mac and Windows are two different worlds when it comes to WSA scanning. The 10 to 11 minute scans are normal, but running a scan every 10 minutes is not. Before I suggest doing a Uninstall / Reinstall of WSA Please submit a Support Ticket or Contact Webroot Support. to see why it is scanning every 10 minutes. It maybe something simple like Whitelisting some files. We don't want to do a uninstall / reinstall now because of Webroots Rollback feature. See what Support suggests.
 
HTH,
Dave.;)

    2 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • January 29, 2017
    Hi bigfoot2348
     
    Please take a look at this previous thread on a similar topic...but which may have some bearing on what you are asking about.
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    ProTruckDriver
    Petrovic
    Ssherjj
    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • January 29, 2017
    Hello bigfoot2348,:D
     
    If I may add to what @ has posted. Mac and Windows are two different worlds when it comes to WSA scanning. The 10 to 11 minute scans are normal, but running a scan every 10 minutes is not. Before I suggest doing a Uninstall / Reinstall of WSA Please submit a Support Ticket or Contact Webroot Support. to see why it is scanning every 10 minutes. It maybe something simple like Whitelisting some files. We don't want to do a uninstall / reinstall now because of Webroots Rollback feature. See what Support suggests.
     
    HTH,
    Dave.;)
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Baldrick
    Petrovic
    Ssherjj
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