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Scans halt at Rootkit

  • June 22, 2025
  • 1 reply
  • 87 views

Every time I do a scan, the scan stops 11% of the way and hangs up when looking for rootkits. What’s happening and how do I fix this?

Best answer by ProTruckDriver

Hello ​@SJStone 

It would be best to contact Webroot Support with this problem:

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

1 reply

ProTruckDriver
Moderator

Hello ​@SJStone 

It would be best to contact Webroot Support with this problem:

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.