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Secure Anywhere

  • February 22, 2016
  • 1 reply
  • 24 views
T
Fresh Face
I use SecureAnywhere on all devices. I booted a laptop today that uses Windows Vista. When it completed it told me that my antivirus software was turned off. I made several attempts to activate it and couldn't get it done. I tried to turn off the Microsoft Firewall and Defender and couldn't get rid of it.

I am not an expert in this type of problems. But it looks like Microsoft is preventing me from useing at least two parts of Secure Anywhere. Question - Is this a user problem (me)? Or, is Microsoft the problem?

For now, I have shut that laptop down. Please let me know if anyone has had the same problem and what had to be done for a fix.

Thanks

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • February 22, 2016
    Hello ?,
     
    IVe been getting a few here on the Forum that are getting this same issues. Usually we have one uninstall and do a clean reinstall of Webroot.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    If this does not work then please submit a Support Ticket to the Webroot Support Team and have them take a look
     
    https://www.webrootanywhere.com/servicewelcome.asp this is a free service with your Webroot subscription.
     
    Thanks!
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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