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Secure anywhere does not always start at PC boot and have no internet

  • December 28, 2015
  • 1 reply
  • 36 views

Seeing a problem with Secure anywhere,  it does not always start/load at PC boot (not is system tray) and then have no internet.
If I restart the PC it ussually loads and then ii have interent.
 
 
 
 

1 reply

Ssherjj
Moderator
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  • Moderator
  • December 28, 2015
Hello tbiggs333,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having issues, Would you do a uninstall/reinstall of Webrrot ? This will only take 5 minutes or so to do.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,