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service record pop up malware

  • September 30, 2021
  • 1 reply
  • 38 views
W
New Member

Use a mac pro and we have a pop up screen that says service record and or Receiver helper 

Seems this is malware but weboot does not identify 

web says it is an extension on safari but it does not show in extensions 

Need for it to go away 

No did not click on to but it is a pain

Best answer by TripleHelix

Hello @windley 

 

The best thing to do is please contact Webroot Support via the ticket system.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the day: Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

TripleHelix

1 reply

TripleHelix
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  • TripleHelix
  • Moderator
  • Answer
  • September 30, 2021

Hello @windley 

 

The best thing to do is please contact Webroot Support via the ticket system.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the day: Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Ssherjj
TripleHelix
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