I installed the Armory3d game engine files today and WebRoot picked up a threat from a scan and removed a file from the install. From the log;
Starting Routine> Removing c:devarmoryarmsdkwin32
esourcesappode_modulesinnosetup-compilerinsetupldr.e32...#(PX5: FB75B04C00F832FED21B01D09324F600EEABC05E - MD5: 27328F38AA7E65CCB9A84D48F1CC3960 - UniqueID: 04E95990)...
Deleting File> c:devarmoryarmsdkwin32
esourcesappode_modulesinnosetup-compilerinsetupldr.e32
Is this file really a threat? If not, can I set up an exception for it?
Solved
setupldr.e32 removed as a threat, but I'm not sure it is.
Best answer by TripleHelix
Here is what Webroot says about that File! http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx
Hi HardRooster,
Welcome to the Webroot Community.
In any case of a possible/suspected infection it is always best to submit a support ticket with Webroot support so they can make a determination. If this is indeed a false positive, they can whitelist the files, which will also help future users from having the same file detected, and if not, they can help with remediation, if necessary.
Hope this info helps ;)
Welcome to the Webroot Community.
In any case of a possible/suspected infection it is always best to submit a support ticket with Webroot support so they can make a determination. If this is indeed a false positive, they can whitelist the files, which will also help future users from having the same file detected, and if not, they can help with remediation, if necessary.
Hope this info helps ;)
+63Here is what Webroot says about that File! http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
I submitted a support ticket, I got a reply indicating that it is a false positive, and it's been whitelisted. I also got step by step instructions on how to correct it. Very quick customer support response time. Thank you all for the help.
+63Awesome! 😉@ wrote:
I submitted a support ticket, I got a reply indicating that it is a false positive, and it's been whitelisted. I also got step by step instructions on how to correct it. Very quick customer support response time. Thank you all for the help.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Excellent news. You're very welcome. Thanks for letting us know. 😉@ wrote:
I submitted a support ticket, I got a reply indicating that it is a false positive, and it's been whitelisted. I also got step by step instructions on how to correct it. Very quick customer support response time. Thank you all for the help.
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