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shuts down during scan

  • January 31, 2016
  • 1 reply
  • 76 views
J
running win vista and just installed Webroot. while running full scan pc shuts down during scan. any suggestions or fixes ?

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • January 31, 2016
    Hello jbt
     
    Welcome to the Webroot Community,
     
    Would you please try a uninstall/clean install of Webroot?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
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