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Software restrictions

  • January 19, 2015
  • 1 reply
  • 50 views
J
Windows XP, was infected with Homeland Security virus. Cleaned off with Rkill and Malwarebytes but not sure Webroot is running correctly now, Seems to be be running (use program Procexp and it show time being used by Webroot) but when I click on Webroot icon on desk top i get "Windows cannot open this program because it has been prevented by a software restriction policy".   Should I ininstall Webroot and reinstall (may I do that)???

    1 reply

    Petrovic
    Gold VIP
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    • Petrovic
    • Gold VIP
    • January 19, 2015
    Hello  and Welcome to the Webroot Community Forums!
     
    You can try to reinstall the WSA
    Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.
    Enter the CAPTCHA code requested and allow the uninstall to complete
    Restart your computer after the uninstall is complete.
     
     To install WSA
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode
    • KEEP the computer online to install to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot
    I suggest to install WSA with administrator privileges
    +
    Read:
    Software Restriction Policies Troubleshooting
    http://technet.microsoft.com/en-us/library/cc737011%28v=ws.10%29.aspx
    Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
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