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  • December 29, 2015
  • 1 reply
  • 22 views

Do you still update your virus protection which I have had on this PC since 2011?  Each December (last year on 12/27/2014) I have been charged on my VISA account for an update.  This hasn't occurred this year and my Webroot settings say Subscription Expired.  Please advise.

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • December 29, 2015
Hi slicertee
 
Welcome to the Community Forums.
 
What Webroot software are you running? What is it's name? The reason I ask is that 2011, if I recall correctly, was when the Webroot product set had some major changes to it and so it is possible that you are running a pre WSA version and that finally it has been dispensed with/is no longer supported.
 
Perhaps our most excellent Community Manager ? could weave his magic and investigate this one for you. I am sure that he would be able to advise as to why you have not been debited for an update this year.
 
Regards, Baldrick