I renewed my subscription to webroot and the money was taken from my account but when I open webroot it still says my subscription is expired. Is there something else I need to do or download?
Subscription Renewal
+62Hello ?,
Welcome to the Webroot Community,
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning.
If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps,
Kind Regards,
Welcome to the Webroot Community,
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning.
If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps,
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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