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system analyzer indicates anti virus is not running

  • November 9, 2015
  • 5 replies
  • 58 views
T
Fresh Face
When I run the system analyzer in webroot, it indicates that the anti virus is not running.

Best answer by Ssherjj

Hello ?
 
Would you mind doing a uninstall/reinstall of Webroot to see if this fixes the issue? It will only take you 5 minutes at the most to complete?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks!
 
? any ideas here as well?
 
 
 

      5 replies

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • November 9, 2015
      Hello ?,
       
      Welcome to the Webroot Community,
       
      Do you perhaps have "Show SecureAnywhere in Windows Action Center" unchecked in Basic Configuration?
       
      Are all of your shields enabled?  Do you see the green W icon in the system tray?
       
      What OS are you running by the way? For Windows 10 look here.
       
       
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        T
        Fresh Face
        • twoold
        • Author
        • Fresh Face
        • November 9, 2015
        Ssherjj,
         
        I see no mention of Webroot in the action center. I am running Windows 7 x64. The Green W is on the task bar.
         
        Thanks,
        Twoold
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • Answer
          • November 9, 2015
          Hello ?
           
          Would you mind doing a uninstall/reinstall of Webroot to see if this fixes the issue? It will only take you 5 minutes at the most to complete?
           
          Please follow the steps closely!
           
          • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
          • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
          • Download a Copy Here (Best Buy Subscription PC users click HERE)
          • Uninstall WSA and Reboot
          • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
          • Let it finish it's install scan
          • Reboot once again
          Please let us know if that resolves your issue?
           
          Thanks!
           
          ? any ideas here as well?
           
           
           
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
            T
            Fresh Face
            • twoold
            • Author
            • Fresh Face
            • November 9, 2015
            Ssherjj,
             
            The reinstall did the trick.
             
            Any idea why the AV did not turn on?
             
            It would be good to have the system notify the user that a part of secureanywhere is not operating without having to run the system analyzer.
             
            Thanks for your help!
            Twoold
            Ssherjj
            Moderator
            Forum|alt.badge.img+62
            • Ssherjj
            • Moderator
            • November 9, 2015
            Hi ?,
             
            Wonderful news! Thank you for letting us know. You are most welcome!
             
            Yes it would be nice to know if Webroot isn't in the Action Center without running the System Analyzer,
             
            Sometimes Webroot doesn't get installed corroectly or a glitch somewhere. Sorry I can't answer this properly for you.
             
            Maybe ? can answer this further?
             
            IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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