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Time capsule back up issues

  • April 8, 2016
  • 1 reply
  • 41 views

Since installing webroot on my iMac (Retina 5K, 27-inch, Late 2014) computer, my time capusule wont back up. 

1 reply

Ssherjj
Moderator
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  • Moderator
  • April 8, 2016
Hello Craig01,
 
Welcome to the Webroot Community,
 
This is odd because I don't know why Webroot would be stopping your backup. Would you want to try a uninstall/reinstall of Webroot and I can give you exact instructions on how to do this. Just to eliminate that Webroot might be the problem. Or you could Submit a Support Ticket free of charge with an active subscription.
 
https://www.webrootanywhere.com/servicewelcome.asp
 
Just to note I have a. Mac and I do not have any issues backing up to my Time Machine.
 
Please let me know if you want assistance in reinstalling Webroot.