I know some of you use this software. I tried it on my laptop and it worked fine. I think I might have had Norton 360 installed at the time. I was going to buy the 3 pc license but then I decided to check it on my desktop. I installeded it. Webroot was running on this pc. After the install, my internet wasn't working anymore. Maybe it just happened to go down at that exact moment? I rebooted as instructed. Was concerned about the internet. When the pc restarted, I was happy to see that the internet was back. I tried running the backup, but nothing happened. After several tries, I found an error message. I don't recall what the exact error message was. (I'll explain in a moment.) But I looked it up online. There was some indication that there was a conflict with Shadow Protect. But I don't have that product. You have to pay for it and I didn't buy it. Besides I never heard of it until I attempted to use Time Machine. Nontheless, I checked for it in my list of programs but didn't find it.
So my question to all you successful users is...did you have to allow this program in webroot perhaps?
I know there was a log file somewhere too, but I've forgotten the name and have since uninstalled the product. Here's why: I was in the middle of sending an email about the problem to Time Machine, when I found that I couldn't attach the log file. After trying several times, I notice that the webroot icon was red. I immediately cancelled what I was doing and went to check that out. It had never happened before. So I was alarmed. Excited. Frantic. When I clicked on webroot, it said I was infected and it needed to scan my pc. Of course I immediately blamed the Time Machine program. Webroot found several files and it quarantined them. It had tagged them as PUBs. But they were not the Time Machine files. They were programs that had been on my pc for a long time, but Webroot had suddenly identified them as PUBs. I posted questions in the forum about the quarantined files because they were a program that I had paid for and I wanted to still use it, unless it really was a threat. I was advised to submit a ticket to Webroot and they ended up whitelisting the programs. So I guess it was just a coincidence that it happened while I was messing with Time Machine, so maybe I should give it another go.
Thus my question, did you have to do anything specific to get it to work? I have Norton Ghost installed on my desktop, but they said that shouldn't matter. I also have windows 7 ultimate so I have the backup software that comes with that, but again they said that shouldn't matter.
Time Machine backup software
+56I would imagine that Time Machine would have been whitelisted already, given that it's installed on every Mac. If it's still not allowing it to run you can check and see if it is being monitored or blocked from running, and then allow it. Also contact support and let them know - they'll have you upload the logs and they can check and see what is going on.
Hi Nic
As Kev mentions "When the pc restarted" I strongly suspect that he is referring to AX Time Machine application (from Bluebird IT PTY LTD) rather than the similarlly named Mac app.
Hi Kev
I use TimeMachine (and prior to that its predecessor AX64 Time Machine), and indeed am a beta tester for them. As far as I am concerned there is no specific set up requirement in WSA to allow TAX Time Machine to run. Having said that I alway , in the case of these sorts of key application, do make sure that I go into PC Security Settings and under the Block/Allow tab, add all the key components of AX Time Machine (that will be found in the C:Program FilesTime Machine folder, assuming a default install) and set them to 'Allow'. This should not be necessary to do but I like to make sure I have at least that angle covered.
I would definately give AX Time Machine another go (but bearing in mind what you say about Shadow Protect, AX Time Machine is not freeware and you will need to purchas a license after the trial period is over)...and if you get another instance of the "I found an error message" scenario then I would also contact Bluebird Support (you can email them at info@ax64.com, and I have found them to be most responsive and helpful in the past).
Hope that answers the question and helps in some way? If not then please post back here or PM me if you have any specifics.
Regards. Baldrick
As Kev mentions "When the pc restarted" I strongly suspect that he is referring to AX Time Machine application (from Bluebird IT PTY LTD) rather than the similarlly named Mac app.
Hi Kev
I use TimeMachine (and prior to that its predecessor AX64 Time Machine), and indeed am a beta tester for them. As far as I am concerned there is no specific set up requirement in WSA to allow TAX Time Machine to run. Having said that I alway , in the case of these sorts of key application, do make sure that I go into PC Security Settings and under the Block/Allow tab, add all the key components of AX Time Machine (that will be found in the C:Program FilesTime Machine folder, assuming a default install) and set them to 'Allow'. This should not be necessary to do but I like to make sure I have at least that angle covered.
I would definately give AX Time Machine another go (but bearing in mind what you say about Shadow Protect, AX Time Machine is not freeware and you will need to purchas a license after the trial period is over)...and if you get another instance of the "I found an error message" scenario then I would also contact Bluebird Support (you can email them at info@ax64.com, and I have found them to be most responsive and helpful in the past).
Hope that answers the question and helps in some way? If not then please post back here or PM me if you have any specifics.
Regards. Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
+56Ah that makes more sense - thanks for catching that Baldrick!
No worries, Nic...it is all about Teamwork. That is what makes the Community Forums arguably the BEST...;)
You are correct, Baldrick. I was referring to the application runs on a pc.
I just wanted to check to make sure that there was nothing I needed to do, before I tried the app again. I do know that it is not freeware, but I find it to be quite reasonable for a 3 pc license compared to other products. So I really hope I can get it to work.
Thanks for your replies.
I also thought that I posted this in the techie forum and not not here. Not sure where it best belongs.
I just wanted to check to make sure that there was nothing I needed to do, before I tried the app again. I do know that it is not freeware, but I find it to be quite reasonable for a 3 pc license compared to other products. So I really hope I can get it to work.
Thanks for your replies.
I also thought that I posted this in the techie forum and not not here. Not sure where it best belongs.
No worries Kev.
Now I know that you are a user too I will let you know if I come across something strange or for that matter pertinent to the co-existence of WSA & AXTM. Perhaps yo would do the same if you have any further insights?
Also, the thread is fine here or in the Techie forum, as it relates to WSA as well as another application.
Redgards, Baldrick
Now I know that you are a user too I will let you know if I come across something strange or for that matter pertinent to the co-existence of WSA & AXTM. Perhaps yo would do the same if you have any further insights?
Also, the thread is fine here or in the Techie forum, as it relates to WSA as well as another application.
Redgards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Just wondered...I see there are two versions available. Should I try version 1 or 2?
I looked at the feedback and somebody said version 2 might be slower? Do you know if that is true?
And somebody else said if you shut down your pc while a back up is in progress, that it appears to do a full back up the next time as opposed to an incremental. I wonder if that is true, as I do shut my pc down when I am not using it, but if there is a way to tell that a back up is in progress, then it shouldn't matter.
I looked at the feedback and somebody said version 2 might be slower? Do you know if that is true?
And somebody else said if you shut down your pc while a back up is in progress, that it appears to do a full back up the next time as opposed to an incremental. I wonder if that is true, as I do shut my pc down when I am not using it, but if there is a way to tell that a back up is in progress, then it shouldn't matter.
Hi Kev
With respect most of what you are asking is discussed in the relevant thread over at www.wilderssecurity.com (I suspect that you have taken a look over there as you say "looked at the feedback") and I would suggest that you post your queries there. Not meaning to be evasive but this is the Webroot Forum and as such is here to focus on WSA, plus the expertise on AX Time Machine here is limited.
However, let me see if I can answer your questions as you have asked them:
1. Version 1 or 2; v1 is effectively legacy with no development or support taking place...so the one to go for is v2.
2. I have not seen any difference in speed between v1 & v2 other than the latter offers a 'warm' restore function which by its nature is slower that the former 'hot' restore function. Having said that the latest version of v2 now offers both 'warm' & 'hot' restores.
3. It is true that if you shut down your PC while a back up is in progress, that it will do a full back up the next time as opposed to an incremental...because the internal tracking fiel that is used as the basis of the fast restore processes will be incomplete, and so cannot be relied on. So the only way to revalidate the file is to do a full incremental rather than a fast one.
So the key is to make sure that a bakup is not in progress when you close your PC down, and you can tell if a back up is in progress by either opening the main GUI or by checking on the notification tray icon that clearly indicates when a back up or merging of files is in progress.
Hope that helps?
Regards, Baldrick
With respect most of what you are asking is discussed in the relevant thread over at www.wilderssecurity.com (I suspect that you have taken a look over there as you say "looked at the feedback") and I would suggest that you post your queries there. Not meaning to be evasive but this is the Webroot Forum and as such is here to focus on WSA, plus the expertise on AX Time Machine here is limited.
However, let me see if I can answer your questions as you have asked them:
1. Version 1 or 2; v1 is effectively legacy with no development or support taking place...so the one to go for is v2.
2. I have not seen any difference in speed between v1 & v2 other than the latter offers a 'warm' restore function which by its nature is slower that the former 'hot' restore function. Having said that the latest version of v2 now offers both 'warm' & 'hot' restores.
3. It is true that if you shut down your PC while a back up is in progress, that it will do a full back up the next time as opposed to an incremental...because the internal tracking fiel that is used as the basis of the fast restore processes will be incomplete, and so cannot be relied on. So the only way to revalidate the file is to do a full incremental rather than a fast one.
So the key is to make sure that a bakup is not in progress when you close your PC down, and you can tell if a back up is in progress by either opening the main GUI or by checking on the notification tray icon that clearly indicates when a back up or merging of files is in progress.
Hope that helps?
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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