Today I was late scanning my computer. I am late coming here. I'm sorry.

@ wrote:
I am   having problems with my updates  and backups.

Hello Lorrainecrouchet,
 
I'm not sure if I understand what you are trying to ask. Webroot updates automatically from the Cloud and you don't have to worry about any updates.
 
 Can you explain what trouble you are having with back ups? A little more information would help us.
 
Are you talking about Windows updates? For Windows 7 please look here http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7
 
For Windows 8.1 go here for trouble shooting  http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8
 
 
Please get back to us so we can help you further ok?
 
 
Kind Regards,