Trying to renew. it goes so far then stops!!!!!
Trying to renew The program goes to "Run". Them the the WEBROOT square pops up??? And goes no more!!!
Hello William, welcome to the Community!
You can go to the Renewal link here http://www.webroot.com/us/en/renewal and the page will ask for your key code. Once you enter it and continue, it will bring up the appropriate renewal amount. PLEASE NOTE: That link will NOT detect if you really NEED to renew. I have over 2 years left on my own license at the moment and the link happily tells me that I can pay for a renewal right now, with no mention of how much time I have remaining on the current license.
You can also call Webroot Sales at Purchases & Renewals 1-866-612-4268 Mon-Fri 7:00 AM to 6:30 PM (MST) Sat-Sun 7:00 AM to 6:00 PM (MST) They can use your key code to help you get the renewal completed, make sure that you are indeed due to renew, etc. Make sure to ask them if the existing key code is a Best Buy key code as if it is you will need to contact Best Buy at 1800-GEEK-SQUAD to complete the renewal.
You can go to the Renewal link here http://www.webroot.com/us/en/renewal and the page will ask for your key code. Once you enter it and continue, it will bring up the appropriate renewal amount. PLEASE NOTE: That link will NOT detect if you really NEED to renew. I have over 2 years left on my own license at the moment and the link happily tells me that I can pay for a renewal right now, with no mention of how much time I have remaining on the current license.
You can also call Webroot Sales at Purchases & Renewals 1-866-612-4268 Mon-Fri 7:00 AM to 6:30 PM (MST) Sat-Sun 7:00 AM to 6:00 PM (MST) They can use your key code to help you get the renewal completed, make sure that you are indeed due to renew, etc. Make sure to ask them if the existing key code is a Best Buy key code as if it is you will need to contact Best Buy at 1800-GEEK-SQUAD to complete the renewal.
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