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trying to watch a show on nbc

  • June 18, 2016
  • 1 reply
  • 21 views

trying to watch a show on nbc and webroot keeps blocking me even though i said to unblock and continue. and also when i try to send a message to support wont accept my password and allow me to do so.

1 reply

Ssherjj
Moderator
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  • Moderator
  • June 18, 2016
Hello ianwuolle,
 
Welcome to the Webroot Community,
 
We have a couple of issues going on here so I will try my best to help. Can you tell me what the link is sio that I can check this out for you? I am not getting blocked by NBC...
 
To check the Website go here http://www.brightcloud.com/tools/url-ip-lookup.php
 
To validate that there is nothing malicious on the site and request a URL reputation change, you can simply fill out this form:
 
http://www.brightcloud.com/tools/change-request-url-reputation.php
 
Here is what you can do to change your password so that you can reach the Support Team by submitting your ticket.

 
Follow the instructions below to reset your password or security code.
    [list=1]
  1. Click here to access the management website.
[/list] 
  1. Click on the "Can't log in?" link in blue next to the Log In button. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png[/img]  
  2. Select if you would like to reset your Password or Personal Security Code. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png[/img]  
  3. Enter your email address in the box provided. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png[/img]
Just follow the prompts there after.
 
Hope this helps?