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Typing Problem in Edge When Using Identity Protection

  • January 31, 2017
  • 19 replies
  • 136 views
zorak
New Voice
Hi everyone, first post in a long while, which means everything has been running smoothly ;)
 
I recently manually added Microsoft Edge as a Protected Application within Identity Protection.  I get the yellow padlock in the Taskbar and can navigate to websites and type into text fields as normal.  However, I cannot type alphanumeric characters into the Start Page or the Address Bar, but I can type basic punctuation keystrokes; .?/=" etc.
 
Is this because Edge compatability is still only half-baked? Is anyone else experiencing this, or is it just me?

Best answer by RetiredTripleHelix

Hello,
 
Yes I see that issue as well but just a reminder that Microsoft Edge is not Officially supported by Webroot at this time so I don't know if they would look into this issue by you can always ask! Submit a Support Ticket
 
Thanks,
 
Daniel ;)
 
    TripleHelix
    J
    R

    19 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello,
     
    Yes I see that issue as well but just a reminder that Microsoft Edge is not Officially supported by Webroot at this time so I don't know if they would look into this issue by you can always ask! Submit a Support Ticket
     
    Thanks,
     
    Daniel ;)
     
    ProTruckDriver
    Baldrick
    zorak
    zorak
    New Voice
    • zorak
    • Author
    • New Voice
    • January 31, 2017
    OK, thanks for confirming you see the same behaviour. I guess I'll just continue to wait for Edge to be fully supported.
    ProTruckDriver
    RetiredTripleHelix
    B
    B
    Bronze VIP
    • bjm_
    • March 31, 2017
    Hello
    any update on typing alphanumeric
    I'm observing same as zorak posted re typing alphanumeric with Application Protection for MicrosoftEdge & MicrosoftCPEdge at Protect. 
     
    Thanks
    S
    New Voice
    • samual91
    • New Voice
    • April 4, 2017
    Just remove edge from identity protection.... Webroot just don't care ...they only concentrate on chrome....protection is insufficient for internet explorer
    B
    Bronze VIP
    • BurnDaddy
    • April 4, 2017
    @ wrote:
    Just remove edge from identity protection.... Webroot just don't care ...they only concentrate on chrome....protection is insufficient for internet explorer
    Internet Explorer is antiquated and only included in Win10 for sites that need to use activex. It's been replaced by Edge.
     
    It never was any good and has always been a security threat. Time to let go and move on.
     
    I used to use Netscape Navigator but times change.
     
     
    ProTruckDriver
    RetiredTripleHelix
    Baldrick
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    @ wrote:
    Just remove edge from identity protection.... Webroot just don't care ...they only concentrate on chrome....protection is insufficient for internet explorer
    Edge is not Officially Support by Webroot at this time and it's because Microsoft has not allowed Webroot or other AV's to install any Extensions.
    ProTruckDriver
    Baldrick
    B
    H
    Fresh Face
    Forum|alt.badge.img+3
    Any updates on this? I assume Edge is technically supported by Webroot now, since there is a Webroot extension for Edge? That said, adding Edge to Identity Protection still prevents typing alphanumeric characters into the Edge address bar.
    ProTruckDriver
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 25, 2019
    Any updates on this? I assume Edge is technically supported by Webroot now, since there is a Webroot extension for Edge? That said, adding Edge to Identity Protection still prevents typing alphanumeric characters into the Edge address bar.
    Great question as we not heard any news on this so I will ping a couple of Webroot Staff! @LLiddell @BradW

    Thanks!
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    LLiddell
    Forum|alt.badge.img+36
    • LLiddell
    • Retired Webrooter
    • August 26, 2019
    @hitech_redneck I asked support about this and this is the first they've heard of this issue. Would you mind reaching out to them so we can collect logs and look into it further?

    https://www.webrootanywhere.com/servicewelcome.asp
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 26, 2019
    Hi @LLiddell it's not new as I have this issue as well and reported it many times over the years. I can't find my Idea but here is one from 4 years ago: https://community.webroot.com/webroot-secureanywhere-complete-14/identity-shield-protection-for-edge-browser-on-windows-10-210374
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 26, 2019
    Here is my Idea: https://community.webroot.com/got-an-idea-29/add-support-for-microsoft-edge-within-identity-shield-315420
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 27, 2019
    @LLiddell another reason why we never seen it implemented in any of the release notes and also I would assume WSA ID Shield would add Edge to itself like it does for Internet Explorer, Chrome and Firefox and it doesn't. Again my Idea Accepted/In Progress https://community.webroot.com/got-an-idea-29/add-support-for-microsoft-edge-within-identity-shield-315420



    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    LLiddell
    Forum|alt.badge.img+36
    • LLiddell
    • Retired Webrooter
    • August 27, 2019
    Message from support: "The workaround is to have them set it to 'allow' for the time being. I would recommend them creating a ticket so we can have more reports of it (if they haven't already)."
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 27, 2019
    Message from support: "The workaround is to have them set it to 'allow' for the time being. I would recommend them creating a ticket so we can have more reports of it (if they haven't already)."
    Allow doesn't give any protection and you have to manually add the Edge files from:

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    LLiddell
    Forum|alt.badge.img+36
    • LLiddell
    • Retired Webrooter
    • August 27, 2019
    Ok then the recommendation is to submit a ticket so they can continue working on a resolution.
    ProTruckDriver
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 27, 2019
    Ok then the recommendation is to submit a ticket so they can continue working on a resolution.
    But what you said here? https://community.webroot.com/got-an-idea-29/add-support-for-microsoft-edge-within-identity-shield-315420#post348181
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Jasper_The_Rasper
    Ssherjj
    LLiddell
    Forum|alt.badge.img+36
    • LLiddell
    • Retired Webrooter
    • August 27, 2019
    Correct, that's for a discussion with product, but support is still requesting tickets.
    Jasper_The_Rasper
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • August 28, 2019
    Correct, that's for a discussion with product, but support is still requesting tickets.
    IMHO we need interaction from the Product Team Managers and or Development and not Support. If they can't figure it out on there own systems then we have big issues. I can reproduce anytime so I know it hasn't been implemented so again IMO what can support do? They can't fix the code to make it work...or to get it implemented.

    Windows 10 Release Date

    The final version of Windows 10 was released to the public on July 29, 2015. Windows 10 was first released as a preview on October 1, 2014. https://www.lifewire.com/windows-10-2626217
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    LLiddell
    Forum|alt.badge.img+36
    • LLiddell
    • Retired Webrooter
    • August 28, 2019
    As mentioned previously, I will chat with Product. In the meantime, if you are experiencing this, Support is asking for more tickets on the matter to aid in the investigation.
    Jasper_The_Rasper
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