Hello,

I used to have a laptop that I used Webroot on until I replaced the laptop in March 2023. Prior to getting rid of it, I believed I had cancelled the subscription to Webroot. However, I was just checking bank statements now and saw I was charged 29.99 for “Webroot Yearly Plan” in October 2024 Since I lack the keycode to cancel since the laptop is gone, I attempted to put in my email to Webroot’s Auto-renewal Cancellation link here:

https://www.webroot.com/us/en/auto-renewal-optout

Which gave me the response shown in the attached picture. So I called the number and Best Buy confirmed what I had said, that the subscription had been cancelled in March 2023. I asked for my keycode to attempt cancelling on Webroot site just in case, which they gave me. When I entered the keycode, I got the other attached image, saying this license is not currently enrolled in autorenewal. The Best Buy support person was unsure of how to help and recommended I call Webroot and gave me their support number. Unfortunately Webroot’s number was useless. It routed me through various unhelpful automated responses before finally hitting me with a dead end and ending the call on me. Does anyone here have any ideas or suggestions?