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Unable to download webroot

  • September 5, 2015
  • 1 reply
  • 41 views
A
I have just purchased the Webroot Antivirus Protection.  I tried to download it, and when I click on RUN, it takes me back to a screen showing an orange exclamation mark and a message that my subscription is expired.  What do I need to do?

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • September 5, 2015
    Hello ?,
     
    Welcome to the Webroot Community.
     
    Have you tried to uninstall and reinstall Webroot to see if the issue persists.?
     
    Can you please do a clean reinstall of WSA? Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    After doing this, please let me know if the issue is now resolved.

    Best Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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