Skip to main content
Customer Support Customer Support
Answer

Unable to install Webroot WiFi Security

  • April 12, 2019
  • 6 replies
  • 124 views
B
Bronze VIP
I cannot install the latest Webroot WiFi Security App on my Windows 10 laptop. When I download the .exe from here...

https://www.webroot.com/us/en/home/products/wifi-installer-download

it will not install. An error message pops up along with a chime but the message appears so quick that I'm unable to read it. I have tried running it with Administrator privileges, as well, but still no joy. :(

The funny thing is, I can install an older version of the app (1.0.3.7) which still works, but it keeps telling me to download the updated version. Whether I download the update from within the app or from the link above, it will not install.

Would it be possible for another member to try downloading the WiFi app for Windows from the above source and tell me if you're able to install it. If you can, then it's something on my end. If you can't then it's something on Webroot's end.



Thanks in advance,

Best answer by TripleHelix

Well, I'll be damned. It was VooDooShield that was blocking the install, but without any of the usual dialogs presented by VS that normally would occur during an install. Odd. But at least I've figured it out. It was driving nuts and absolutely nothing else was going to get done until I figured it out. Glad it didn't take me all day. 😆




Thanks again for you input@TripleHelix , it's much appreciated.
Yes VS can do that but it didn't give me any issues as I Allowed during install via the pop-up. 😋

Baldrick
Jasper_The_Rasper
Ssherjj

6 replies

TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • April 12, 2019
I just did the update and installed over top without issues! @LLiddell can you find the release notes for this version please?

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
ProTruckDriver
Jasper_The_Rasper
B
B
Bronze VIP
  • BurnDaddy
  • Author
  • April 12, 2019
Thanks for checking @TripleHelix , it must be something on my end.

I'm curious, though. If you're running the latest version, why is it telling you and update is available?

I cannot install the latest version whether I already have the older version installed or not. Don't know why I can't install. I've DL'd it 6 times and none will install. I wish I could see what the notification that pops up says, but I can't it's too quick. I'm about to give up and just use Opera's built-in VPN, on this PC, anyway. 😤
Jasper_The_Rasper
Ssherjj
TripleHelix
B
Bronze VIP
  • BurnDaddy
  • Author
  • April 12, 2019
Well, I'll be damned. It was VooDooShield that was blocking the install, but without any of the usual dialogs presented by VS that normally would occur during an install. Odd. But at least I've figured it out. It was driving nuts and absolutely nothing else was going to get done until I figured it out. Glad it didn't take me all day. 😆

Thanks again for you input@TripleHelix , it's much appreciated.
Jasper_The_Rasper
Ssherjj
LLiddell
Forum|alt.badge.img+36
  • LLiddell
  • Retired Webrooter
  • April 12, 2019
I'm not seeing any release notes for 1.0.6.5
Ssherjj
TripleHelix
TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • April 12, 2019
Thanks for checking @TripleHelix , it must be something on my end.

I'm curious, though. If you're running the latest version, why is it telling you and update is available?

I cannot install the latest version whether I already have the older version installed or not. Don't know why I can't install. I've DL'd it 6 times and none will install. I wish I could see what the notification that pops up says, but I can't it's too quick. I'm about to give up and just use Opera's built-in VPN, on this PC, anyway. 😤
The Pictures were not in the correct order so go from the bottom up, but I did need the update and clicked to get the new installer and installed over top!

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Ssherjj
TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • Answer
  • April 12, 2019
Well, I'll be damned. It was VooDooShield that was blocking the install, but without any of the usual dialogs presented by VS that normally would occur during an install. Odd. But at least I've figured it out. It was driving nuts and absolutely nothing else was going to get done until I figured it out. Glad it didn't take me all day. 😆




Thanks again for you input@TripleHelix , it's much appreciated.
Yes VS can do that but it didn't give me any issues as I Allowed during install via the pop-up. 😋

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Ssherjj
TripleHelix
Terms & ConditionsAccessibility statement