Answer
unable to open pdf
I cannot open a pdf on this windows 8 system. When I double click to open, it goes to a black screen. All online helps want me to disable security and reinstall adobe. I'm not comfortable with this. Has anyone else had and resolved this issue?
Best answer by Ssherjj
Hello @ ,
Welcome to the Webroot Community,
You don't need to disable Webroot to install Adobe. Keep Webroot enabled.
I would open Adobe Reader and click on help and select repair installation. if this doesn't help then you can uninstall Adobe Reader and install the lastest from here https://get.adobe.com/reader/
Please uncheck any add ons or offers. They cause havioc to ones computer.
Maybe someone here in the forum can add to this post as well?
Hope this helps?
Welcome to the Webroot Community,
You don't need to disable Webroot to install Adobe. Keep Webroot enabled.
I would open Adobe Reader and click on help and select repair installation. if this doesn't help then you can uninstall Adobe Reader and install the lastest from here https://get.adobe.com/reader/
Please uncheck any add ons or offers. They cause havioc to ones computer.
Maybe someone here in the forum can add to this post as well?
Hope this helps?
+62Hello @ ,
Welcome to the Webroot Community,
You don't need to disable Webroot to install Adobe. Keep Webroot enabled.
I would open Adobe Reader and click on help and select repair installation. if this doesn't help then you can uninstall Adobe Reader and install the lastest from here https://get.adobe.com/reader/
Please uncheck any add ons or offers. They cause havioc to ones computer.
Maybe someone here in the forum can add to this post as well?
Hope this helps?
Welcome to the Webroot Community,
You don't need to disable Webroot to install Adobe. Keep Webroot enabled.
I would open Adobe Reader and click on help and select repair installation. if this doesn't help then you can uninstall Adobe Reader and install the lastest from here https://get.adobe.com/reader/
Please uncheck any add ons or offers. They cause havioc to ones computer.
Maybe someone here in the forum can add to this post as well?
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hi Julia,
Wonderful news. And you are very welcome!:D
Thank you for letting us know!
Have a Great Day!
Best Regards,
Wonderful news. And you are very welcome!:D
Thank you for letting us know!
Have a Great Day!
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.