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Unable to retrieve download

  • December 20, 2015
  • 1 reply
  • 23 views

The program is no longer on my PC, and the website will not let me get the download because it says I do not have a license.  I used the only last name i have and tried the only 2 e-mails I have.  The sites says I am protected,and that is impossible since it is longer on my pc.. HELP>>>>>>

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • December 20, 2015
Hello prizim71
 
Welcome to the Webroot Community,
 
Would you try this below and see if this will work for you?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue? You can also Submit a Support Ticket and they can look into this for you. Free of charge with an active Webroot subscription.