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Unable to retrieve download

  • December 20, 2015
  • 1 reply
  • 23 views
P
Fresh Face
The program is no longer on my PC, and the website will not let me get the download because it says I do not have a license.  I used the only last name i have and tried the only 2 e-mails I have.  The sites says I am protected,and that is impossible since it is longer on my pc.. HELP>>>>>>

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • December 20, 2015
    Hello prizim71
     
    Welcome to the Webroot Community,
     
    Would you try this below and see if this will work for you?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online the install to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot
    Please let us know if that resolves your issue? You can also Submit a Support Ticket and they can look into this for you. Free of charge with an active Webroot subscription.
     
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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